To exercise his right of withdrawal and make a return, Rampal Latour invites the Customer to contact Customer Service, which will indicate the procedure to follow and will issue a return form to be completed.
Return under the right of withdrawal:
The Customer may change his mind and cancel his order for any reason within 15 days of receipt of the Products by himself or by the recipient of the order.
If the Customer chooses to cancel his order, Rampal Latour exchanges the Products or reimburses the Customer:
has. the amount of the order corresponding to the cancellation for the Products
b. the delivery costs incurred by the Customer for the shipment of the Products within a maximum period of thirty (30) working days from the date of withdrawal.
If the Customer chooses to cancel his order, he has a period of 15 days from the date of notification to Rampal Latour of the exercise of his right of withdrawal to return at his expense to Rampal Latour the Products making the object of the exercise of the right of withdrawal in perfect condition. Rampal Latour will not reimburse return costs (costs incurred by the Customer to return the Products) and in the absence of a return, we may charge you for the costs we incurred to recover the said Products.
In the event of a problem, Rampal Latour invites the Customer to contact Customer Service directly and only.
Return for any other reason:
Any Product return that does not result from the exercise of a guarantee or the right of withdrawal, in particular in the event of a Product defect, must be the subject of a formal agreement between the Customer and Rampal Latour. It will result, where applicable, in the creation of a credit note for the benefit of the Customer. Return costs will be borne by the Customer.
Return method:
In all cases, the Products must be returned in their original packaging, with the promotional gifts sent in the order, if any, without having been used, accompanied by the duly completed return slip.
1. Request a return form by e-mail to serviceclients@rampal-latour.fr
2. Complete the return slip
3. Attach the return form to your package
4. Send your package to the address below:
ADDRESS
Rampal-Latour
CUSTOMER SERVICE
71 Rue Felix Pyat
13300 Salon-de-Provence
PHONE
04 90 56 07 28
(price of a local call)
E-MAIL
serviceclients@rampal-latour.fr
