GTC – Rampal Latour

Preamble

These General Conditions of Sale (hereinafter " General Conditions of Sale " or " GTC "), accessible on the website www.rampal-latour.fr (hereinafter " Site "), apply, without restriction or reserve, all relations between any natural person of at least 18 years of age acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity ( hereinafter the " Client " ) who wishes to buy the products offered for sale on the Site and the company RAMPAL PATOU, SARL with a capital of 1,500,000 euros, registered in the Trade and Companies Register of Salon de Provence under number 453 810 756, having the number of Intra-community VAT FR32453810756 and for IDU number FR211396_01EHTN, located at 201 Impasse Gaspard Monge – 13300 Salon de Provence, Tel: 09.70.71.60.94; Fax: 04.90.56.52.18, e-mail: serviceclients@rampal-latour.fr (hereinafter “ RAMPAL LATOUR ”).

The main purpose of these T&Cs is to regulate the conditions of sale of the products offered by RAMPAL LATOUR (hereinafter “ Product(s) ”) and ordered from RAMPAL LATOUR via the Site.

They can be printed and kept by the Customer. Consequently, the fact for the Customer to order a Product offered for sale on the Website www.rampal-latour.fr implies full acceptance of these General Conditions of Sale, which the Customer acknowledges having read prior to his order.

You have the possibility of registering free of charge on the BLOCTEL telephone canvassing opposition list ( www.bloctel.gouv.fr ) in order to no longer be solicited by telephone by a professional with whom you have no current contractual relationship, in accordance with the law n°2014-344 of March 17, 2014 relating to consumption.

Any consumer has the possibility of registering for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php .

User commitment – Acceptance of the General Conditions
Customer
Products
Prices
Product Availability
Online reviews
Delivery
Right to retract
Payment
Evidence and archiving
Transfer of ownership
Customer service
Warranties
Responsibility
force majeure
Personal data
Modification of these general conditions of sale
Validity of the general conditions
Intellectual property
Jurisdiction and applicable law

Appendix 1 – Withdrawal Policy

1. Commitment of the user - Acceptance of the General Conditions of Sale

Any order via this Website implies the immediate and unreserved acceptance of these General Conditions of Sale, as well as the pricing conditions which form an integral part thereof, when placing your order by clicking on the "confirm" button, you declare that you accept the -this.

These General Conditions of Sale detail the rights and obligations of the Rampal Latour company and its Customers; they apply, without restriction or reservation, to all sales of Products offered by Rampal Latour and concluded solely on the Website www.rampal-latour.fr . This offer is reserved for individuals of legal age who have the necessary legal capacity to contract, ie natural persons not acting in a professional capacity.

RAMPAL LATOUR advises the Customer to read the T&Cs for each new order, the latest version of said General Terms and Conditions of Sale applying to any new Product order.

The Customer is invited to carefully read, download, print these T&Cs and keep a copy.

2. Customer

Rampal Latour offers the sale of its Products on the Website www.rampal-latour.fr to consumer Customers who have the legal capacity necessary to place an order. Rampal Latour cannot be required to verify the legal capacity of each Client.

Thus, any Customer guarantees to have the quality of consumer as defined by French law and case law. As such, it is expressly provided that the Customer acts outside of any usual or commercial activity.

3. Products

3.1. Product Features

The Products sold by RAMPAL LATOUR on the Site comply with the Union and European and French regulations in force. The Products are described as precisely as possible on the media made available to Customers.

The Customer agrees to read this information carefully before placing an order on the Site.

The photographs used to present the Products have no contractual value.
The Products offered for sale on this website at the address www.rampal-latour.fr constitute the offer of Rampal Latour. Rampal Latour reserves the right to modify its collection at any time and to change the list and ranges of Products.

Rampal Latour reminds its Customers that Rampal Latour Products must be stored away from humidity, too high a temperature or too intense light and may be subject to an expiry date.

3.2. Order procedure

After having read all the essential characteristics of the Products marketed by RAMPAL LATOUR and these GCS, the Customer is invited to select and specify the Product(s) he intends to order (reference number, colour, etc.) the terms of delivery of the products (deadlines, mode, price, etc.) among the options that may be offered, to transmit all the information useful for the execution of their order (contact details, delivery address, etc.) then to pay for their order in using one of the payment methods offered. During the same purchase, the Customer is limited to a maximum of 6 items for the same reference. Regarding the Products for which options are available, these specific references appear when the correct options have been selected.

A confirmation message summarizing the essential characteristics of his order and containing (or enabling him to download or print) the GCS is then sent to him (failing this, the Customer is invited to contact RAMPAL LATOUR customer service.

RAMPAL LATOUR reserves the right to refuse any order provided that it justifies legitimate reasons, in particular when the quantities purchased are abnormally high for a consumer or in the event of a dispute concerning the payment of an order.

3.3. Billing

During the ordering process, the Customer must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the Customer's order to be processed by RAMPAL LATOUR).

The Customer must in particular clearly indicate all the information relating to the delivery, in particular the exact delivery address as well as any possible access code to this address.

The Customer must also specify the means of payment chosen.

Neither the order form that the Customer establishes online, nor the acknowledgment of receipt of the order that the Seller sends to the Customer by e-mail constitutes an invoice. Regardless of the order or payment method used, the Customer will receive the original invoice upon delivery of the Products, inside the package.

3.4. Date of the order

The date of the order is the date on which RAMPAL LATOUR acknowledges receipt of the order online. The deadlines indicated on the Site only begin to run from this date.

4. Rates

For all Products, the Customer will find on the Site prices displayed in euros, all taxes included.

These prices do not include shipping costs, invoiced in addition to the price of the Products purchased according to the terms defined below and as indicated to the Customer before the validation of the order. The prices include the value added tax applicable on the day of the order.

The selling price of the Products indicated in euros is that in effect at the time the order is placed.

The offers presented by Rampal Latour are valid as long as they are announced on the Site.
Rampal Latour reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

RAMPAL LATOUR is likely to organize various promotional operations, in particular in the form of announcements of price reductions or price comparisons. The reference price used by RAMPAL LATOUR will be specified during the announcement.

The prices indicated are valid except gross error.

5. Product Availability

RAMPAL LATOUR undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the Parties have agreed otherwise.

The unavailability of a Product is indicated on the Site, on the description of the Product concerned. Customers may also be informed of the restocking of a Product by RAMPAL LATOUR.

In any case, if the unavailability was not indicated at the time of the order, RAMPAL LATOUR undertakes to inform the Customer by e-mail without delay if the Product is unavailable.

In the event that a Product is unavailable, RAMPAL LATOUR may offer an alternative Product of equivalent quality and price.

If the Customer decides to cancel his order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products within thirty (30) days of payment at the latest.

6. Online Reviews

Any Customer has the possibility of leaving an opinion or comment online on the Products of the Site.

Within 14 days following the purchase of Products on the Site, the Customer will receive an email from RAMPAL LATOUR in order to comment on his purchasing experience.

This notice will be published and accessible on the home page of the Site.

As part of the dissemination of online reviews on the Site, RAMPAL LATOUR hereby expressly undertakes to provide users with fair, clear and transparent information on the methods of publication and processing of reviews posted online. As such, RAMPAL LATOUR undertakes in particular to display the date of the notice and any updates.

As such, it is specified that RAMPAL LATOUR moderates the opinions under the following conditions:

In the event of control exercised over the opinions, RAMPAL LATOUR undertakes that the processing of personal data carried out in this context complies with law n ° 78-17 of January 6, 1978 relating to data processing, files and Modified Freedoms and GDPR.

No compensation is provided by RAMPAL LATOUR in exchange for the filing of a Customer's opinion.

The maximum period for publishing a notice is 3 days.

The maximum retention period for a notice on the Site is X days.

Finally, RAMPAL LATOUR has set up a free feature that allows any Customer to report a problem on a review, by sending an email to serviceclients@rampal-latour.fr

Thus, any Customer wishing to write to RAMPAL LATOUR about a particular comment will be invited to write to him at this address at serviceclients@rampal-latour.fr providing the precise references of the opinion concerned.

A posteriori , and in the event of a relevant report, RAMPAL LATOUR undertakes to delete a notice only insofar as it:

Does not comply with these General Conditions of Sale;
Contain offensive, defamatory, racist or illegal content.

7 Delivery

7.1. Place of delivery

Rampal Latour delivers Product packages in mainland France (Corsica and Monaco included), as well as in countries in ZONE A. (Europe) and Overseas ZONE 1.
The Products will be sent to the delivery address that the Customer has indicated during the ordering process.

During the ordering process, RAMPAL LATOUR informs the Customer of the possible shipping times and formulas for the Products purchased.

Delivery costs are inclusive of all taxes (TTC).

The Products will be packaged in accordance with the transport standards in force in order to guarantee maximum protection for the Products during delivery.

7.2. Product Delivery Time

The maximum delivery time for France (zone 1) is 4 (four) working days from the confirmation of the order.

The maximum delivery time for countries in ZONE A is 5 working days from the confirmation of the order.
These deadlines start from the moment you place your order before 12 noon, for an item in stock, and on condition that you pay by credit card.

However, it is clearly specified that these deadlines are given for information only and cannot be binding vis-à-vis RAMPAL LATOUR.

7.3. Terms of delivery of the Products

LA POSTE: COLISSIMO WITHOUT SIGNATURE

Shipping costs depend on the weight of your package. The weight of the package cannot exceed 30 kg.

The recipient can trace his parcel using the parcel number he receives by e-mail or, failing that, through Customer Service.
The package is delivered directly to the mailbox at the delivery address.
In the event that the mailbox is of insufficient size, the parcel is delivered either to the recipient of the order, or failing that and on the initiative of La Poste to any other person present at the address who agrees to take it. delivery (a neighbour, caretaker or janitor). In this case, the contact details of the latter will be indicated on a notice delivered to the mailbox at the address indicated.
When the parcel could not be delivered according to the methods provided for above, a notice of pending is left by La Poste in the recipient's mailbox indicating the details of the Post Office in which the recipient can collect the parcel. within 14 days.
If the recipient does not collect his package within the time indicated by the postal services, it will return to our warehouse and the delivery costs will be invoiced to the Customer. The Products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, La Poste's computer system (flashing) will prevail unless proven otherwise by the Customer.

LA POSTE: COLISSIMO WITH SIGNATURE

The package must be delivered directly to the addressee or to any person present at the address indicated and able to sign the notice.

In case of absence, a calling card will be left in his mailbox. The delivery person will try again the next day. If during the second passage, the person is still not present, the package will be collected at the nearest post office, (always against signature) within 14 days from the date written on the notice of passage.

If the recipient does not collect his package within the time indicated by the postal services, it will return to our warehouse and the delivery costs will be invoiced to the Customer. The Products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, La Poste's computer system (flashing) will prevail unless proven otherwise by the Customer.

RELAY POINTS

Delivery costs are free for all orders equal to or greater than €69 for destinations in mainland France, Belgium and Luxembourg. DPD Pickup for France.

Shipping costs depend on the weight of your package. The weight of the package cannot exceed 20 kg. This rate applies to delivery in mainland France only (Corsica and Monaco included).

The recipient can trace his parcel by the parcel number he receives by e-mail or, failing that, through Customer Service.

Once the package has been prepared by us, it will be delivered to the relay within 48 hours, and the recipient receives notifications by SMS or e-mail. It must be collected within 10 working days.

If the recipient does not collect his package within the time indicated, it will return to our warehouse and the delivery costs will be charged to the Customer. The Products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, DPD's computer system (flashing) will prevail unless proven otherwise by the Customer.

Colissimo for Europe.

Shipping costs depend on the weight of your package. The weight of the package cannot exceed 20 kg. This rate applies to delivery in Zone A (Europe) only.

The recipient can trace his parcel using the parcel number he receives by e-mail or, failing that, through Customer Service.

Once the package has been prepared by us, it will be delivered within an indicative period of 72 hours and the recipient will be informed by SMS and e-mail of its availability. It must then be recovered within 10 working days.

7.4. At the delivery

You must check the good condition of the goods delivered upon arrival of the package and before signing the receipt of the service provider responsible for the delivery. If the items delivered are damaged or missing, you must absolutely refuse the package and note a reservation on the delivery slip.

RAMPAL LATOUR is responsible until delivery of the Product to the Customer. It is recalled that the Customer has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.

7.5. Delay in delivery of Products

It is specified that deliveries are made within thirty (30) days maximum. Failing this, the Customer must give RAMPAL LATOUR formal notice to deliver within a reasonable time.

As such, the Customer may send an email to serviceclients@rampal-latour.fr or a registered letter with acknowledgment of receipt to the following address: RAMPAL LATOUR – Customer Services – 201 Impasse Gaspard Monge – ZAC de la Crau – 13300 Salon of Provence.

In the event of non-delivery within this period, the Customer may terminate the contract.

No later than fourteen (14) days from the termination of these GCS, RAMPAL LATOUR will reimburse the Customer for the total amount paid for the Products, taxes and delivery costs included, using the same method of payment as that used by the Customer to purchase the Products.

8. Right of withdrawal

The terms of the right of withdrawal are provided for in the “withdrawal policy”, policy available in Appendix 1 hereof.

9. Payment

9.1. Means of payment

For purchases of Products on the www.rampal-latour.fr Website , the Customer may pay for his Products using the means offered by RAMPAL LATOUR, i.e.:

- By credit card (secure payment and 3DS Secure). In the event of a single payment by credit card, the Customer's account will be debited as soon as the order for Products is placed on the Site.

- Through the Paypal secure payment system, the general conditions of which are accessible at the following address: https://www.paypal.com/fr/webapps/mpp/ua/legalhub-full?locale.x=fr_FR

- By Amazon Pay whose general conditions are accessible at the following address: https://pay.amazon.fr/help/201751590

- By bank check payable to RAMPAL LATOUR. All checks must be issued by a bank domiciled in metropolitan France and a copy of the identity document of the issuer of the check must be attached. In the event of payment by cheque, the order of the Products is put on hold until it is received and is cashed upon receipt.

9.2. Security

We have no access at any time to your confidential banking data.
Rampal Latour has chosen for payment security the online payment module offered either by PAYBOX or by HIPAY, based on the use of the SSL protocol which ensures the encrypted transmission of your personal information relating to the transaction.
Rampal Latour reserves the right to suspend or cancel any order and/or delivery in the event of non-payment by the Customer, payment incident and/or fraud in the use of the site or the means of payment chosen by the customer.

9.3. Transaction control

As part of the order control service, Rampal Latour may contact the Customer by any means, with a view to validating a transaction and may, if necessary, request any supporting document deemed useful (relating to the identity, and/or domicile and/or means of payment used). The Customer must provide the required supporting documents within 15 working days of receipt of Rampal Latour's request.
The Customer is informed that the delay, failure or refusal to send the requested supporting documents will result in the cancellation of the order by Rampal Latour.
Upon receipt of the supporting documents and in the event of confirmation of the order by Rampal Latour, the deadline for the transmission of the documents requested by the Customer will delay the delivery of the Product(s) ordered by the same amount.

9.4. Late or refused payment

If the bank refuses to debit a card or other means of payment, the Customer must contact RAMPAL LATOUR Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the Customer proves impossible, the order will be canceled and the sale automatically terminated.

10. Proof and archiving

Any contract concluded with the Customer corresponding to an order for an amount greater than 120 euros including tax will be archived by RAMPAL LATOUR for a period of ten (10) years in accordance with Article L.213-1 of the Consumer Code.

RAMPAL LATOUR agrees to archive this information in order to monitor transactions and produce a copy of the contract at the Customer's request.

In the event of a dispute, RAMPAL LATOUR will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

11. Transfer of ownership

Rampal Latour reserves ownership of the Products delivered until full payment of the price.

These provisions do not preclude the transfer to the Customer, at the time of receipt by him or by a third party designated by him other than the carrier, of the risks of loss or damage to the Products subject to the retention of title as well as the risk of damage they may cause.

12. Customer Service

The Site's customer service is available Monday to Friday from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.:
- at the following non-surcharged telephone number: 04.90.56.07.28
- by e-mail to the following address: serviceclients@rampal-latour.fr
- or by post to the following address:
Soap factory Rampal Latour
CUSTOMER SERVICE
ZAC de la Crau - 201 Impasse Gaspard Monge
13300 Salon-de-Provence

In these last two cases, Rampal Latour undertakes to provide an answer within 2 working days (excluding delivery time for postal mail).

13. Warranties

The consumer has a period of two (2) years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity existing at the time of delivery of the goods. GOOD. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance (this period is twelve (12) months for second-hand goods).

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty (30) days of his request, free of charge and without major inconvenience for him.

If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from an extension of six (6) months of the initial guarantee. If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two (2) years from the date of replacement of the good.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:

1° The professional refuses to repair or replace the good;

2° The repair or replacement of the goods occurs after a period of thirty (30) days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-compliant good, or if he bears the cost of installing the repaired good or of substitution ;

4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.

The consumer is also entitled to a reduction in the price of the goods or to the resolution of the contract when the lack of conformity is so serious that it justifies the reduction of the price or the resolution of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the property with a view to its repair or replacement suspends the guarantee which remained to run until the delivery of the restored property.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who obstructs the implementation of the legal guarantee of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover ( article L. 241-5 of the consumer code).

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two (2) years from the discovery of the defect. This warranty gives the right to a price reduction if the property is kept or to a full refund against return of the property.

In the event of non-conformity or a hidden defect in the Product, the Customer is required to address their complaint to Rampal Latour's customer service department. In case of return of a Product, the returned Product must imperatively be accompanied by all their accessories, the purchase invoice, perfectly protected and sent by post, at the Customer's risk and peril, to the address mentioned below. afterwards in the standard withdrawal form.

The exercise of these guarantees takes place at no cost to the Customer, in accordance with article L.217-11 of the Consumer Code, on the condition, however, that the latter is entitled to request the benefit of these guarantees.

14. Liability

Unless there is a legal provision of public order to the contrary, RAMPAL LATOUR cannot be held liable for consequential damages caused by its act or the Products marketed or damages of any kind resulting from the impossibility of placing an order or the unavailability of a Product. order.

RAMPAL LATOUR cannot be held liable in the event of non-performance or poor performance of the contractual obligations attributable to the Customer, in particular when entering his order.

RAMPAL LATOUR cannot be held liable, or considered to have breached these terms, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined below.

It is also specified that RAMPAL LATOUR does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published therein. Links to third party websites are provided for informational purposes only and no guarantee is provided as to their content.

15. Force majeure

RAMPAL LATOUR cannot be held liable if the non-execution or the delay in the execution of one of its obligations described in these GCS results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation. by the debtor. In addition, the parties acknowledge that the following events will automatically be assimilated to cases of force majeure as soon as they reasonably escape the control of RAMPAL LATOUR and despite the fact that they do not fulfill all the conditions retained by the case law: strikes (announced or not) affecting the performance by RAMPAL LATOUR and/or its own suppliers of their contractual obligations, contractual non-performance on the part of RAMPAL LATOUR resulting from its suppliers (delay in delivery of supplier…) or its carriers (delay, loss of goods…), lock-out, difficult climatic conditions (frost, bad weather…) as well as any event beyond the control of RAMPAL LATOUR which makes it impossible or calls into question the existing financial balance on the day the order is placed.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is final, the contract is terminated automatically and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

As such, RAMPAL LATOUR cannot be held liable, in particular in the event of an attack by computer hackers, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as only in the event of the occurrence of any circumstance or event beyond the control of RAMPAL LATOUR occurring after the conclusion of the GCS and preventing the execution under normal conditions.

It is specified that, in such a situation, the Customer cannot claim payment of any compensation and cannot bring any action against RAMPAL LATOUR.

In the event of the occurrence of one of the aforementioned events, RAMPAL LATOUR will endeavor to inform the Customer as soon as possible.

16. Personal data

RAMPAL LATOUR collects personal data about its Customers on the Site, including through cookies. Customers can disable cookies by following the instructions provided by their browser.

The data collected by RAMPAL LATOUR is used to process orders placed on the Site, manage the Customer's account, analyze orders and, if the Customer has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the Customer no longer wishes to receive such communications from RAMPAL LATOUR.

The Customer's data is kept confidential by RAMPAL LATOUR for the needs of the contract, its execution and in compliance with the law, for a period of 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

Customers can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to RAMPAL LATOUR service providers involved in the ordering process. For commercial purposes, RAMPAL LATOUR may transfer the names and contact details of its Customers to its business partners, provided that the latter have expressly given their prior consent when registering on the Site.

RAMPAL LATOUR will specifically ask Customers if they wish their personal data to be disclosed. Customers may change their minds at any time by contacting RAMPAL LATOUR. RAMPAL LATOUR may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons at with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC ( General Data Protection Regulation known as GDPR ), RAMPAL LATOUR ensures the implementation of the rights of persons concerned .

It is recalled that the Customer whose personal data is processed benefits from the rights of access, rectification, updating, portability and deletion of the information concerning him, as well as a right to limit the processing in accordance with articles 49,50,51,53 and 55 of the Data Protection Act and the provisions of articles 15, 16, 17 and 18 of the European General Regulation on the Protection of Persons (GDPR).

In accordance with the provisions of article 56 of the Data Protection Act and article 21 of the GDPR, the Customer may also, for legitimate reasons, oppose the processing of data concerning him, without reason and without charge.

The Customer can also define the fate of his data after his death and choose whether or not RAMPAL LATOUR communicates his data to a third party that the Customer has previously designated.

The Customer may exercise these rights by sending an e-mail to the address: serviceclients@rampal-latour.fr or by sending a letter to Rampal Latour – CUSTOMER SERVICE – Zac de la Crau 201 impasse Gaspard Monge – 13300 SALON DE PROVENCE.

Finally, the Customer may also lodge a complaint with the supervisory authorities and in particular the CNIL ( https://www.cnil.fr/fr/plaintes ).

17. Modification of these General Conditions of Sale

Rampal Latour reserves the right to modify the content or characteristics of these General Conditions of Sale at any time. Each order gives rise to the acceptance of the General Conditions of Sale in their current version.

The applicable General Conditions of Sale are those in force at the time of the order. Changes to the T&Cs will not apply to Products already purchased.

18. Validity of the General Conditions

If one or more stipulations of these General Conditions of Sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their strength and scope.

Such a modification or decision in no way authorizes Customers to disregard these General Terms and Conditions of Sale.

19. Intellectual Property

SARL Rampal Patou is the holder of all the intellectual and industrial property rights relating to the Websites and the Rampal Latour brands or holds the rights of use relating thereto.
Access to this website does not give you any rights to the intellectual property rights relating to the website, which remain the exclusive property of SARL Rampal Patou.
The general structure of the Site, but also the elements accessible on the Site, in particular in the form of texts, photographs, animated images or not, icons, maps, sounds, videos, software, database, data and all the other elements composing the Site are the exclusive property of SARL Rampal Patou.
You may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site without prior written authorization from SARL Rampal Patou. You are informed that this prohibition is aimed in particular, but not exclusively, at practices such as scrapping or the use of robots for the purpose of extracting or reproducing any element of the Site, including the Product offers presented there. , especially for commercial purposes.
You are not permitted to frame or use framing techniques to frame any trademark, logo or other information (including images, text, page layout or form ) of Rampal Latour without its prior written and express consent. You are not permitted to use any meta tags or any other "hidden text" using the name or trademarks within Rampal-Patou without the express prior written consent of SARL Rampal Patou.
The use of all or part of the Site, not previously authorized by SARL Rampal Patou for any reason whatsoever, may be the subject of any appropriate action, in particular an action for infringement.
The insertion of hypertext links to any part of the Site is prohibited without the prior written authorization of SARL Rampal Patou.

Any representation or reproduction, total or partial, of the Site and its content, by any process whatsoever, without the express prior authorization of RAMPAL LATOUR, is prohibited and will constitute an infringement punishable by articles L.335-2 and following. and articles L.713-1 and following of the Intellectual Property Code.

Acceptance of these T&Cs implies recognition by the Customer of RAMPAL LATOUR's intellectual property rights.

20. Jurisdiction and applicable law

These General Conditions of Sale as well as the relations between the CLIENT and RAMPAL LATOUR are governed by French law.

In the event of a dispute, only the French courts will be competent.

However, prior to any appeal to the judge, the Customer is invited to contact the RAMPAL LATOUR complaints department.

If no agreement is reached or if the Customer justifies having tried, beforehand, to resolve his dispute directly with RAMPAL LATOUR by a written complaint, an optional mediation procedure will then be offered, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including its validity.

To initiate this mediation, the Customer may contact the RAMPAL LATOUR mediator: online mediation service of the CMAP (Paris Mediation and Arbitration Center), whose contact details are: CMAP (Consumer Mediation Service) - 39 avenue Franklin D. Roosevelt – 75008 Paris. and which can be entered via this link: http://www.cmap.fr/

For the referral to the CMAP to be admissible, it must include: Your postal, email and telephone details as well as the full name and address of our company, a brief statement of the facts, and proof of the prior steps taken.

In accordance with the rules applicable to mediation, it is recalled that a consumer dispute must first be submitted in writing to RAMPAL LATOUR Customer Service before any request for mediation with the CMAP.

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.

As mediation is not mandatory, the Client or RAMPAL LATOUR may withdraw from the process at any time.

In the event that mediation fails or is not considered, the dispute that may have given rise to mediation will be entrusted to the competent court designated above.

Appendix 1 – Withdrawal Policy

Principle of withdrawal

In principle, the Customer has the right to withdraw by returning or returning the Product to RAMPAL LATOUR without giving any reason.

For this, the Product must be returned or returned no later than fourteen (14) days following the communication of its decision to withdraw, unless RAMPAL LATOUR offers to collect the Product itself.

Withdrawal period

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

In the event that the Customer has ordered several Products via a single order giving rise to several deliveries (or in the case of an order for a single Product delivered in several batches or pieces), the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good or batch or the last part. In the case of an order relating to the regular delivery of goods for a determined period of time, this period expires on the day of taking possession of the first good.

The day on which the order is concluded or the day of receipt of the goods is not counted in this period. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

Notification of the right of withdrawal

To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the Customer must notify his decision to withdraw by means of an unambiguous declaration (for example, letter sent by the post, fax or e-mail) to: serviceclients@rampal-latour.fr or 201 Impasse Gaspard Monge – 13300 Salon de Provence.

He can also use the form below:

WITHDRAWAL FORM

To the attention of: RAMPAL LATOUR

RAMPAL LATOUR telephone number: 09.70.71.60.94

RAMPAL LATOUR fax number: 04.90.56.52.18

RAMPAL LATOUR email address: serviceclients@rampal-latour.fr

I hereby notify you of my withdrawal from the contract relating to the sale of the Product below:

Product Reference____________

Invoice number: _________________

Purchase order number:__________

- Ordered on [____________]/received on [________________]

- Means of payment used:

- Name of the Customer and, where applicable, of the beneficiary of the order:

- Customer address:

- Delivery address :

- Signature of the Customer (except in the case of transmission by email)

- Date

In order for the withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the Customer, RAMPAL LATOUR undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs resulting, where applicable, from the Customer's choice of a delivery method other than the standard delivery method offered by RAMPAL LATOUR) without undue delay and at the latest 14 days from the day on which RAMPAL LATOUR was informed of the Customer's decision to withdraw. ( Article L.221-24 of the Consumer Code)

Unless it offers to collect the Products itself, RAMPAL LATOUR may defer reimbursement until the Products are recovered or until the Customer has provided proof of shipment of the Products, the date retained being that of the first of these facts.

RAMPAL LATOUR will proceed with the reimbursement using the same means of payment as the one the Customer used for the initial transaction, unless the Customer expressly agrees to use another means of payment and insofar as the reimbursement does not cause costs for the Customer.

Return terms

The Customer must in any case, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the property to: 201 Impasse Gaspard Monge – 13300 Salon de Provence.

This deadline is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.

Return fees

The Customer must bear the direct costs of returning the goods.

In the event that the weight of the Product prevents the Customer from returning this Product by post, the Customer must bear the direct costs of returning the goods.

Condition of the returned item

The Product must be returned following the instructions of RAMPAL LATOUR and include in particular all the accessories delivered.

If applicable, promotional gifts sent with the order must also be returned.

The Customer's liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product. In other words, the Customer has the possibility of testing the Product but his responsibility may be engaged if he carries out manipulations other than those which are necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded for the contracts listed in Articles L. 221-2 and L. 221-28 of the Consumer Code, in particular in the following cases:

Supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal;
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made to the CLIENT's specifications or clearly personalized
- Supply of goods liable to deteriorate or expire rapidly
- Supply of sealed audio or video recordings or software that have been unsealed after delivery
- Newspaper, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
- Supply of goods which by their nature are inseparably mixed with other items
- Supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CLIENT after DELIVERY
- the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuations in the market beyond the control of the SELLER
- Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
- Supply of digital content not provided dematerialized if the execution has begun with the prior express agreement of the consumer, who has also acknowledged that he will thus lose his right of withdrawal
- contracts concluded at a public auction